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FAQ


Orders, Exchanges, and Refunds

I have a question about my order, what should I do?

What do I do if my size is out of stock? 

What is your return policy?

How do I make a return for an exchange or refund?

Shipping

How much is shipping? Can I expedite shipping?

Do you ship internationally?

When will my order ship?

Where does your clothing ship from?

Other Stuff

How do I take care of my pants?

I'm having trouble picking a size, little help please?

Where is your clothing made?

Do you have anywhere I can try things on?

Orders, Exchanges, and Refunds

I have a question about my order, what should I do?

Reach out! Shoot us an email support@publicrecapparel.com or give us a call (773-609-1375) and we'll be happy to answer any questions. Please don't hesitate, we are here to help.

What do I do if my size is out of stock?

You can register your email address with us on the relevant product page just below the "add to cart" button if your size is out of stock, and we'll send you a one-time email when your size is back in stock. Or, if you'd prefer, feel free to send us an email directly (support@publicrecapparel.com) with the color and size you want. We'll let you know when we expect to have it back in stock and send you a note when our next batch is ready. We'll do our best to restock your size and color choice as soon as possible. 

What is your return policy?

Don't love something? Return it – no questions asked. We only ask that you return the item unwashed and unworn and before 60 days after arrival. A try-on is copacetic; a crossfit class not so much. Also, we cover the return shipping on all domestic orders. Easy as pie.

How do I make a return for an exchange or refund?

Send us an email (support@publicrecapparel.com) and let us know you'd like to return or exchange the item. We'll respond with a prepaid shipping label that you can print and use for the return shipping. Place the garment in the box you received it in, attach the prepaid shipping label, and include a short note if you'd like a different color or size, or a refund.

Unfortunately, we do not provide free shipping on returns for international orders.

Shipping

How much is shipping? Can I expedite shipping?

Domestic shipping is free! There is an additional fee to ship internationally based on your location. Also, international shipments may be subject to duties, taxes, and other fees that are the responsibility of the recipient.

If you need your item in a hurry, you can expedite domestic shipping at checkout for $15.

Do you ship internationally?

We offer shipping across the globe. There is an additional fee to ship internationally based on your location.

When will my order ship? 

Your order will be shipped within 1-2 business days of when it is placed. Once your order is fulfilled, you'll receive an email with the tracking number so you can keep an eye on the progress.

Where does your clothing ship from?

We are working with a fulfillment partner based in Brooklyn, NY. They ship the majority of our orders.

Other Stuff

How do I take care of my pants?

Machine wash the pants in cold water. To extend the life of the garment and protect the fabric, we recommend hang drying the pants. If you are in a hurry, tumble dry low works as well.

I'm having trouble picking a size, little help please?

Absolutely. Feel free to drop us a line support@publicrecapparel.com or give us a call (773-609-1375) and we'll walk you through it.

Where is your clothing made?

Our clothing is designed and manufactured in New York, Peru, and Thailand. We also work with partners in Vancouver, Chicago, and Portland.

Do you have anywhere I can try things on? 

Unfortunately, not yet. We only sell our clothes online. We know it can be helpful to try clothes on before purchasing, but we hope that free shipping and free returns will ease the pain. We're confident that you'll love our garments if you try them and if you don't, no sweat off your back.

@Publicrec

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